Axiever Privacy Policy

Axiever Privacy Policy

Axiever Inc. (“Axiever”, “we”, “our”, or “us”) is committed to protecting personal information while minimizing legal and operational risk. This Privacy Policy explains how we collect, use, process, store, and protect information when you access our website, ERP software, cloud services, mobile applications, and related platforms (“Services”).

Who We Are

Axiever Inc.

Mississauga, Ontario, Canada

Email: privacy@axiever.com

Axiever provides cloud-based ERP and business management software for small and growing businesses.

1. You (the customer) are the Data Controller for all ERP/account/business data.
2. Axiever acts as the Data Processor for ERP data and the Data Controller only for website analytics, leads, and communication data.

This structure ensures global compliance and reduces Axiever’s legal responsibility.

Information We Collect

We only collect the minimum information necessary to provide our Services.

1. Name, email, phone
2. Business details
3. Account login information
4. Support requests and ticket messages
5. Data uploaded or entered into Axiever ERP (Customer controls this)

1. IP address
2. Device/browser details
3. Usage logs
4. Basic analytics (pages visited, features used)
5. Cookies for functionality and performance

To reduce risk, Axiever does not intentionally collect:

1. Biometric data
2. Government ID numbers
3. Political or religious beliefs
4. Health or genetic information
5. Payment card numbers (handled securely by payment processors)
6. Sensitive personal information unless required by law

How We Use Your Information

We use data strictly for:

1. Providing and improving our Services
2. Authentication and security
3. Customer support
4. Billing and subscription management
5. System monitoring and fraud prevention
6. Legal compliance

We do not sell, rent, or trade user data.

Data Ownership

✔ You own 100% of your ERP data.

✔ Axiever does not claim ownership of business content.

✔ Axiever only processes data according to your instructions.

Legal Basis for Processing

For EEA/UK users, we rely on:

1. Contractual necessity
2. Legitimate interests (security, analytics)
3. Consent (marketing)
4. Legal obligations

International Data Transfers

Data may be processed in:

1. Canada
2. European Union
3. India (support & engineering)

Axiever uses:

1. Standard Contractual Clauses (SCCs)
2. Data Processing Agreements (DPAs)

These reduce regulatory risk globally.

Data Retention

We keep data only as long as necessary:

1. Account data: Subscription period + legal retention
2. Billing and invoices: 7 years (legal requirement)
3. Support tickets: 12 months
4. ERP data: Deleted 30–60 days after account closure

Customers may request earlier deletion (where legally possible).

Security Measures

We use industry-standard controls:

1. 256-bit encryption
2. Multi-factor authentication
3. Intrusion detection
4. Network firewalls
5. Access restrictions
6. Security audits

However, no system can guarantee 100% security.

Users are responsible for securing their own devices, passwords, and networks.
(This disclaimer reduces Axiever’s liability.)

Data Breach Notification

In the event of a breach affecting personal data:

1. We will notify affected users without undue delay
2. We will follow GDPR, CCPA, PIPEDA, and all applicable laws
3. We will provide clear guidance on next steps

Third-Party Processors

We may use trusted processors such as:

1. Cloud hosting (AWS, Azure, etc.)
2. Payment providers
3. Analytics tools
4. Customer support platforms

Each processor is contractually required to maintain confidentiality and security.

Axiever is not responsible for the privacy practices or failures of third-party providers.
(Important for lowering legal exposure.)

Cookies

We use cookies for:

1. Functionality
2. Analytics
3. Preferences

Users can disable cookies through browser settings.

Do Not Track (DNT)

Axiever does not currently respond to DNT requests because no standard exists.

Children’s Privacy

Axiever does not knowingly process data of individuals under 18.
If such data is detected, it will be deleted promptly.

Your Rights

Depending on your region, you may have:

1. Access rights
2. Correction rights
3. Deletion rights
4. Restriction rights
5. Data portability rights
6. Rights to opt-out of marketing

To exercise your rights:
privacy@axiever.com

CCPA/CPRA (California Residents)

California users may request:

1. Categories of collected data
2. Deletion of data
3. Corrections
4. Opt-out of sharing for analytics

Axiever does not sell personal information.

ERP Customer Data Processing

For ERP modules:

1. Customer controls what data is entered
2. Customer controls access, permissions, retention, and deletion
3. Axiever processes only as instructed

This avoids Axiever being liable for customer-uploaded data.

External Links

Our website may link to external websites.
Axiever is not responsible for third-party privacy practices.

Changes to This Privacy Policy

We may update this policy periodically.
Updates take effect when posted.
Continued use means acceptance.

Contact

For privacy-related inquiries:
privacy@axiever.com
support@axiever.com
Attn: Data Protection Officer (DPO)

Disclaimer

1. This Privacy Policy does not create or provide any contractual or legal rights to users beyond those required by applicable laws.
2. Axiever does not guarantee:
1. uninterrupted service
2. error-free processing
3. absolute data accuracy
4. perfect security
5. complete immunity from cyber threats
3. Axiever is not responsible for:
1. Customer-uploaded data
2. inaccurate, illegal, or incomplete information entered by users
3. misuse of Customer Data by Customer employees
4. unauthorized access caused by weak passwords, insecure devices, or poor user security practices
5. failures of third-party providers such as hosting services, analytics tools, or payment processors
4. Nothing in this Privacy Policy shall be interpreted as:
1. a guarantee of compliance on behalf of the Customer
2. a promise of specific outcomes
3. legal, financial, or regulatory advice
5. Customers are fully responsible for:
1. meeting their own regional compliance obligations
2. securing user access and credentials
3. configuring appropriate access permissions
4. maintaining backups if required beyond those provided
6. Axiever shall not be liable for indirect, incidental, consequential, or punitive damages related to data privacy or data misuse.