The Business Problem
A fashion exporter supplying boutique labels across Europe had a growing product line — but a shrinking sense of control. Orders lived in email threads, inventory in spreadsheets, and variants were frequently mixed up at picking.
During peak season they lost a $60,000 order due to a shipment error with no traceable audit trail.
What Triggered Change
The founder received a blunt email from a long-time customer: "You’ve grown too big to manage quality — we might need to find someone else." That message forced leadership to rethink their backend.
The Solution: Axiever ERP
- Order Management — Sales reps enter orders directly into the ERP, removing email dependencies.
- Inventory & SKU Mapping — Barcode-tagged SKUs with images and variant metadata; picking errors dropped to near-zero.
- Finance Integration — Invoices auto-generated on shipment to reduce disputes and speed payments.
- Customer Dashboard — Buyers track orders and download invoices directly.
The Results
- Wrong shipments dropped by 95%
- Payment realization improved by 28%
- Saved $22K per year in manual error costs
- NPS improved from 4.9 → 8.1
💡 Axiever paid for itself quickly by reducing errors, speeding cash flow, and restoring customer trust that drove repeat business.